- Is the big shampoo the same formula as the mini shampoo?
Yes, exactly the same formula, just the package size.
- Do Snow White products contain ingredients such as: rosemary, almond oil, rice water?
Yes, some products contain these natural ingredients, and you can check the product page in the store.
- Can hair products be used with medications like Accutane or Retinol?
We recommend consulting a doctor first, but Snow White products are designed to be safe and mild.
- Is it possible to use water instead of boiled garlic and onions to prepare Sidr?
Yes, it is possible.
- Are the products suitable for children?
Non-herbal products are suitable for children, while herbal products are suitable for children over 5 years old.
- Are the products suitable for pregnant and breastfeeding women?
Yes, it is suitable and safe, except for chlorophyll scrub during the first 3 months of pregnancy only because it contains fruit acids.
- Why has the smell or texture of some products changed?
The reason is due to the use of natural materials, which may vary from batch to batch depending on the seasons. This is normal and does not affect the quality.
- Is it normal for the product color to change or for the layers to separate?
Yes, some natural ingredients are affected by storage, but the product remains usable as long as it is within the expiration date.
- What is the shelf life of the products?
Extends up to two years from the date of production. Production and expiration dates are clearly written on each product.
- Why doesn't the discount code work during sales?
If an offer is active, codes may be temporarily suspended.
- Are bank discounts (such as Al Rajhi Card) combined with other offers?
No, bank discounts are not usually combined with other promotions.
- Can I get a special wholesale price?
Yes, special prices are available for large orders and communication via email.
- What is the return and exchange policy?
Returns or exchanges are possible within 7 days of receipt, provided the package is unopened and in the product's original packaging. Shipping costs are borne by the customer unless there is a store error. (Please see the store's return and exchange policy.)
- Can I send products as a gift?
Yes, we offer gift vouchers through the store.
- How do I contact you if there is a problem?
Via customer service via WhatsApp, Instagram, or email.
- When will unavailable products be available?
Product availability will be announced on our official accounts as soon as they become available. You can activate the alert button when products become available in the store.
- Are your products available in pharmacies or supermarkets?
Yes, available at Al Dawaa Pharmacy, Whites, Boutiques, Jahez, PIK, Flowered, Lofa Riyadh, The Chefz.
- Do you ship outside Saudi Arabia?
We ship to all Gulf countries.