Dear customers from the Gulf countries, please read these terms and conditions carefully, in addition to the order and purchase policy and terms , before starting the purchase and payment process. Your completion of the purchase and payment process constitutes your agreement to these terms and your commitment to what is stated therein:
Please ensure that the data entered in English is correct (name - mobile number that receives calls, WhatsApp messages and SMS - email - address). The data entered will be used when shipping and delivering the order, and the customer bears full responsibility for the delay or return of the order due to an information error.
We disclaim any responsibility for the shipping of the Body Butter product or the package containing the product.
Product Safety According to Articles (15) and (16/2) of the Executive Regulations of the Saudi E-Commerce System, a slight leakage of the product may occur during shipping due to circumstances beyond its control, and this does not affect its quality, validity, or usability, and this leakage is not considered an effective defect that requires return or replacement.
There are international customs taxes imposed on the customer and must be paid upon receipt of the order. These taxes are determined by the country's customs. Failure to pay will result in the order being immediately destroyed by customs, and the amount paid will not be refunded.
The shipping price is determined by the weight of the shipment, and varies depending on the number of products and their weights.
Dear customer, there is no shipping to virtual addresses within the Kingdom of Saudi Arabia, such as Aramex boxes and other companies.
It is prohibited to register international numbers other than the country to which the order is shipped.
International orders are non-refundable. Please be careful when entering your contact and shipping information to avoid damage by shipping companies or customs if you do not receive a response.
If you encounter a problem with the ordering or payment process or have a complaint, please contact us, stating the order number and the type of problem, and you will receive a response as soon as possible via the customer service number - WhatsApp.