TERMS & CONDITIONS

Dear customers, please read these terms and conditions carefully before starting the purchase and payment process. Your completion of the purchase and payment process constitutes your agreement to these terms and your commitment to what is stated therein:

For health reasons, it is strictly forbidden to return or exchange products. After 7 days have passed since receiving the order, no complaints will be accepted regarding the products. Therefore, please inspect the products immediately upon receipt and contact us to address your inquiries.

Note: More than one discount offer may not be combined in one order, and the store disclaims any responsibility if the customer does not comply with the terms and instructions of the offers.

Digital gift cards do not work if there are offers or discounts on the site.

Notice: Outlet products are non-returnable and non-exchangeable.

Before completing the purchase and payment process, the customer has the right to inquire about the ingredients of the products for health reasons via customer service - WhatsApp. Some products are not suitable for sensitive skin due to the citrus fruit they contain, or some types of damaged hair. We are completely disclaimer of responsibility for the customer's failure to inquire and ask.

Note: The package size is larger than the product quantity, as the product packaging weight is exactly what is stated in the description. This is due to shipping companies’ requirements to avoid product leakage during shipping.

The store does not tolerate misuse of products, failure to read the contents of the description box below each product, and failure to adhere to its instructions.

Dear customers, after completing the payment process, we sincerely apologize for canceling or modifying any order (there is no refund).

If the order is not confirmed and payment is made by bank transfer, the amount will not be refunded but will be credited to the customer.

Dear customer, we do not ship to virtual addresses within the Kingdom of Saudi Arabia.

If the customer is traveling outside Saudi Arabia, please inform us at least two weeks in advance of the travel date so that we can expedite the preparation and shipping of the order so that it arrives on time. We apologize for any requests that do not meet the time requirement.

Please ensure that the entered data is correct (name - mobile number - email - address). The entered data will be used when shipping and delivering the order, and we cannot make any changes to it due to the direct connection between the order system and the shipping company system, so please pay attention.

If you change your shipping address after ordering, it may take longer than usual to deliver your order. We are not responsible for any damages, so please ensure you provide the correct address when placing your order.

The store is not responsible for any delay in delivery or return in the event of a change in the shipment data such as: (address, contact number, or any other change).

Please enter the name of the city directly, and do not register the nearest city, region or governorate name, to avoid delaying the arrival of the order or its return by the shipping company.

It is not permitted to use international numbers for orders within the Kingdom. A mobile number that can receive calls and WhatsApp messages is required.

Shipping companies handle the shipping and delivery of your order from 14 days to 28 days or more in case of high volume (Friday and Saturday are holidays). In case the customer travels or changes the delivery location, we apologize for canceling the order or refunding the amount, and the delivery address will be changed by contacting the shipping company. On holidays and official occasions, delivery will take place after the official period of the occasion ends (there are no refunds). Please note that the process may take longer in case the product is not available or there is a demand pressure on the store or the shipping companies. Also, your failure to respond to messages and calls from the shipping companies increases the duration.

Following up on the shipment of the order with the shipping companies is the customer's responsibility. Please be careful, alert, and follow up on the shipping companies' messages and communicate with them to determine the appropriate time to receive the shipment. We are completely disclaimer of responsibility in the event that the mobile phone is turned off, or the messages sent are ignored, and the order is not followed up with the shipping companies or received from them.

Dear customers, if you do not respond to the shipping company’s messages and calls and the company’s specified delivery attempts to receive your orders have been exhausted, the order will be immediately cancelled and returned by the shipping company. Please be careful and contact us immediately and within 4 hours of the order being cancelled by the shipping company so that we can re-arrange sending the cancelled shipment to you by paying the re-shipping fee of 76 Saudi riyals. However, if you do not contact us within 4 hours of the cancellation date, the shipment will be destroyed immediately. Accordingly, we have been notified and we ask you to be careful and aware of this.

Dear customers, please inspect your products carefully upon receipt. If there is a defect in the products, please contact us immediately within 4 hours of receiving the order and send a copy of the invoice attached to the order via the customer service number - WhatsApp. If the permitted time for reporting is exceeded, it will be considered misuse and storage by the customer.

Product Safety According to Articles (15) and (16/2) of the Executive Regulations of the Saudi E-Commerce System, a slight leakage of the product may occur during shipping due to circumstances beyond its control, and this does not affect its quality, validity, or usability, and this leakage is not considered an effective defect that requires return or replacement.

We do not refund shipping costs or credit card fees. They will be deducted from your total amount and a return fee will be deducted.

If the customer receives products that are different from what he ordered, the customer will be able to return the different product provided that it has never been opened or used. If the product has been used or the customer refuses to cooperate with the shipping company to return the product, the customer will be required to pay the value of the other product.

Dear customers, you can check the status of your order through the link sent to your SMS number and registered email address upon ordering. The link will always inform you of the status and order number. In order to ensure that the status of orders is always clear, we have provided more than one status to show the extent of the order’s readiness:

Shipping terms and conditions for Gulf countries

Dear customers from the Gulf countries, please read these terms and conditions carefully, in addition to the order and purchase policy and terms , before starting the purchase and payment process. Your completion of the purchase and payment process constitutes your agreement to these terms and your commitment to what is stated therein:

Please ensure that the data entered in English is correct (name - mobile number that receives calls, WhatsApp messages and SMS - email - address). The data entered will be used when shipping and delivering the order, and the customer bears full responsibility for any delay or return of the order due to incorrect information.

We disclaim any responsibility for the shipping of the Body Butter product or the kit containing the product.

Product Safety According to Articles (15) and (16/2) of the Executive Regulations of the Saudi E-Commerce System, a slight leakage of the product may occur during shipping due to circumstances beyond its control, and this does not affect its quality, validity, or usability, and this leakage is not considered an effective defect that requires return or replacement.

There are international customs taxes imposed on the customer and must be paid upon receipt of the order. These taxes are determined by the country's customs. Failure to pay will result in the order being immediately destroyed by customs, and the amount paid will not be refunded.

The shipping price is determined by the weight of the shipment, and varies depending on the number of products and their weights.

Dear customer, we do not ship to virtual addresses within the Kingdom of Saudi Arabia, such as Aramex boxes and other companies.

According to shipping companies' requirements, it is prohibited to register international numbers other than the country to which the order is shipped.

International orders are non-refundable. Please be careful when entering your contact and shipping information to avoid damage by shipping companies or customs if you do not receive a response.

If you encounter a problem with the ordering or payment process or have a complaint, please contact us, stating the order number and the type of problem, and you will receive a response as soon as possible via the customer service number - WhatsApp.

Under Review | New application awaiting review.

Implemented | The request has been executed. Note: The order cannot be modified or cancelled.

In Process | The stage of preparing the order and delivering it to the shipping company. Note: The order cannot be modified or cancelled.

Delivering | The stage of shipping the order to the customer. Note: The order cannot be modified or cancelled.

Delivered | Your order has been delivered and received successfully. Note: The order cannot be modified or cancelled.

Delivery Failure | The order was delivered without a response or incorrect contact information or registered delivery address. Note: The order cannot be modified or cancelled.

Refund | The order was returned by the shipping company due to non-response or an error in the delivery address. A payment of 76 Saudi riyals is required to reship the order.